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Managed IT Services

A successful, growing business practically always chooses an outsourced IT services provider.

Managed IT services company

BTT Cloud, a managed IT services company, provides its customers with the highest quality IT services that meet daily needs, based on their experience, knowledge and best practices.

Managed Service Provider (MSP) - An external, trusted IT department responsible for all or part of your business IT infrastructure, depending on the level of service level agreement (SLA). It provides facility preparation, configuration, maintenance, monitoring, reporting and other managed services.

Selected SLA help to clearly define what services are provided and to what extent, so you can accurately measure created value, plan your expenses, and manage resources on demand, in a flexible way. This is very pleasing to our clients finance managers and the entire management.

Service level commitments (SLA):

ITIL defines the course of incident escalation;
• Installed monitoring system 24x7 monitors the operation of servers and the entire data center infrastructure and warns of deviations from defined parameters;
Backing up all customer data:
    • once a day and stored for one week;
    • maximum data loss time – 24 hours;
    • storage of copies – 1 week.

Time of provision of services

• BTT Cloud IaaS and PaaS services are provided: 24/7;
• BTT Managed Cloud Services the service is available on weekdays from Monday to Friday from 08:00 to 17:00;
• BTT CaaS service is available on weekdays from Monday to Friday from 08:00 to 17:00.

Reaction and decision time

• For incidents – form 4 hours till 8 hours;
• For changes - form 4 hours till 3 hours;
• Provision of services on non-working days and after 17:00 pm charged an additional hourly rate.

The most common practice is a fixed fee for the service provided for a fixed period.

Key Benefits of Managed Service Provider

There is no need to invest in competence and motivation
You always get the services you need: MSP never gets sick or goes on vacation
You only pay for the work performed
Well-planned, fixed costs for maintaining your IT infrastructure
Absolute flexibility in managing the volume of services based on need
All services are provided using the most advanced technologies and practices

Managed IT Services also includes the following services

Audit of company IT infrastructure, providing recommendations, preparing for and managing changes

IT infrastructure monitoring, performance assurance

Incident and changes management

Prevention

IT service management, configuration, implementation of changes

24/7 monitoring and incident response

Installing updates

IT cost optimization solutions

On-site and remote maintenance services

Assessment of preparation

Automatic or proactive monitoring and condition assessment (health check)

Ensuring business continuity, emergency recovery of IT infrastructure

Business Intelligence service

Dedicated Service Manager
IT strategy and budgeting
Purchasing and vendor management, equipment and systems compatibility solutions
IT infrastructure and solutions beneficial to the customer

Contact with us

Select how you want to contact with us. You can book an apointment or get an individual offer.

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Pick an apointment type.

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