EN

Certified and qualified your external IT partner

Accurately measure created value, plan costs, and manage resources flexibly.

2000+
Implemented complex IT projects
74%
Of customers together for 2 and more years
8
Certified and competent service managers
2000+ Įgyvendintų kompleksinių IT projektų
74% Klientų kartu 2 ir daugiau metų
8 Sertifikuoti ir kompetetingi paslaugų vadovai

Managed Service Provider - your external IT department

Managed Service Provider - your external, reliable IT department responsible for the entire business IT infrastructure, or parts of it, depending on the service level agreed (SLA).

Services provided:

✓ Equipment preparation
✓ Configuration
✓ Maintenance
✓ Monitoring
✓ Reports

The selected SLA helps to clearly define what services are provided, measure the extent to which they are provided, therefore, it is possible to accurately measure the value created, plan costs and manage resources flexibly according to the needed.

Service level obligations (SLA)

24x7 monitoring system monitors the operation of the server and the entire data centerinfrastructure and warns of deviations from the defined parameters.

ITIL - defined incident escalation process.

Backing up all customer data:

once a day and stored for one week;
maximum data loss time (RPO) - 24 hours;
storage of copies - 1 week.

Managed IT Services also includes the following services

Audit of company IT infrastructure, providing recommendations, preparing for and managing changes

IT infrastructure monitoring, performance assurance

Incident and changes management

Prevention

IT service management, configuration, implementation of changes

24/7 monitoring and incident response

Installing updates

IT cost optimization solutions

On-site and remote maintenance services

Assessment of preparation

Automatic or proactive monitoring and condition assessment (health check)

Ensuring business continuity, emergency recovery of IT infrastructure

Audit of company IT infrastructure, providing recommendations, preparing for and managing changes

IT infrastructure monitoring, performance assurance

Incident and changes management

Prevention

IT service management, configuration, implementation of changes

24/7 monitoring and incident response

Installing updates

IT cost optimization solutions

On-site and remote maintenance services

Assessment of preparation

Automatic or proactive monitoring and condition assessment (health check)

Ensuring business continuity, emergency recovery of IT infrastructure

Time of provision of services

BTT Cloud IaaS and PaaS services: 24/7
BTT Managed Cloud Services: w. d. M - F 8:00 - 17:00 h.
BTT CaaS service: w. d. M - F 8:00 - 17:00 h.

Reaction and decision time

Incidents: 4 h. / 8 h.
Changes: 4 h. / 3 w. d.
Delivery of services on non-working days and after 17:00 is charged an additional hourly rate.

Dažniausia praktika – fiksuotas mokestis už teikiamas paslaugos nustatytam laikotarpiui.

Contact us

Choose how you want to contact us. You can book a meeting or you can get an individual offer. Upon receipt of therequest, we will contact you within 1 business day.

There is no need to invest in competence and motivation
You only pay for the work performed
Accurately planned, fixed costs for IT infrastructure maintenance
Absolute flexibility in managing the scope of services according to the need
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„A reliable partner I can recommend.“
„We are happy to cooperate with a highly competent partner.“
„We have an IT partner who knows what they are doing.“

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