BTT Cloud technicians install and configure the BTT Cloud-supported build of the operating system on all client servers. Installation is performed using a pre-configured version of the OS based on best practices.
BTT Cloud identifies available patches for supported operating systems and applications, which our certified engineers install on the applicable client or solutions. Deployments are executed within the appropriate maintenance window, and we are responsible for applying all updates to base installation.
Our engineers are constantly monitoring the operating system to determine system availability and to measure performance. We can also build in transaction monitoring and specific application-level checks to determine system availability.
BTT Cloud consults with clients regarding possible optimisation strategies based performance metrics, including CPU load, memory usage, disk utilization, and swap monitoring data.